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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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HP OfficeJet Pro 6978: Printer Failure 0x6100004a that won't go away

HP Recommended
HP OfficeJet Pro 6978
macOS 10.15 Catalina

Help

 

Printer is out of warranty and thus looking to see how someone can help resolve this error that I can't get resolve. Followed all steps to do it myself based on what I've found, however, to no avail. 

 

There is no jam

Unplugged and replugged

Cleared print cartridges

 

More details about the printer itsefl:

 

Product Name: HP OfficeJet Pro 6978 All-in-One

Product Number: T0F29A

Product Serial Number: [Personal Information Removed]

Service ID: 28200

Firmware Version: MCP2CN2025AR

Total Page Count: 1113

Country/Region: USA
Cartridge Protection: Off

 

What next? 

 

I also can't get in contact directly with anyone from HP as the chatbot just won't allow as the printer is out of warranty.

 

Help

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @drvaidya,

 

I'd like to help!

 

Please try the below suggestions:-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Hi Jay_G24,

 

I've tried these steps multiple times without success.

There doesn't seem to be a support option as my printer is out of warranty. 

Open to other suggestions.

 

Devang

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HP Support Agent
HP Support Agent
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This is a hardware issue with the printer, I'd suggest you look into replacement options.

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