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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
CaitBear23
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a cartridges stuck on the right side

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HP OfficeJet Pro 6978

Hello,  When I turned my printer on and it did its usual Printer Maintenance and then said Error: Paper Jam ‎Ox6100004a.  However there was NO paper jam.  The issue is that the ink cartridges are STUCK to the right side and they no longer come to the middle.  The forums/advice HP gave me told me to manually slide the cartridges over but THEY ARE STUCK they will not move (unless I break the printer).  I tried plugging/unplugging, resetting, plugging into a wall outlet, and still no luck.  The printer is only 3 years old and I don't print very often so I am disappointed if there is nothing else I can do.

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Betty0610
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@CaitBear23

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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