Hello, When I turned my printer on and it did its usual Printer Maintenance and then said Error: Paper Jam Ox6100004a. However there was NO paper jam. The issue is that the ink cartridges are STUCK to the right side and they no longer come to the middle. The forums/advice HP gave me told me to manually slide the cartridges over but THEY ARE STUCK they will not move (unless I break the printer). I tried plugging/unplugging, resetting, plugging into a wall outlet, and still no luck. The printer is only 3 years old and I don't print very often so I am disappointed if there is nothing else I can do.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".