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‎11-21-2024 12:14 PM

HP Recommended

HP OfficeJet Pro 7740
To my understanding, this printer has both volatile memory and nonvolatile memory. I am decommissioning it and want to confirm that once it is powered off, the volatile memory is wiped. If not, I'll sanitize it because sensitive information was used before the decommissioning. Can I get a definite answer on this from someone who works at HP?

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‎11-21-2024 12:33 PM

HP Recommended

If you get any response it will likely be to perform a factory restore on the product to clear volatile and non-volatile user data. Whether this performs any function beyond clearing points in memory is likely a question you will not find an answer to.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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