HP OfficeJet Pro 8020 series-AirPrint will not stop pausing.

[Fiskers]

HP OfficeJet Pro 8020 series-AirPrint keeps pausing. 

[Raj_05]

Hi @Fiskers,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8020 series printer's AirPrint keeps pausing, here are some steps you can try to resolve the issue.

Restart Devices

• Printer: Turn off the printer, wait for about 30 seconds, then turn it back on.
• Router: Restart your Wi-Fi router to refresh the network connection.
• iOS Device: Restart your iPhone or iPad.

Check Printer Status

• Ensure the printer is online and not in an error state.
• Check for any error messages on the printer’s display or in the printer settings.

Update Printer Firmware

• Go to the HP website and download the latest firmware for your OfficeJet Pro 8020 series.
• Follow the instructions to update the firmware via the HP Smart app or the printer’s control panel.

Reset Network Settings

• On the printer's control panel, navigate to the network settings and choose to reset the network settings.
• Reconnect the printer to your Wi-Fi network.

Reinstall Printer on iOS Device

• Go to Settings > Wi-Fi on your iOS device and make sure you’re connected to the correct network.
• Go to Settings > Printers & Scanners (or Printers) and remove the OfficeJet Pro 8020 series printer.
• Re-add the printer by selecting Add Printer or Print and choosing the OfficeJet Pro 8020 series from the list.

Check for Software Conflicts

• Ensure no other print management software on your iOS device or network could be causing conflicts.

Reset Printer to Factory Settings

• If none of the above steps work, you may need to perform a factory reset on the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support