HP OfficeJet Pro 8025 error code 62.80.13

[bmoreplo]

I just purchased an OfficeJet 8025 and was setting it up when I got this error

There is a problem with the printhead.

Error code: 62.80.13

I have tried to follow a few instructions that I found from other people, but it has not worked. I tried to turn the printer on, unplug for 60 seconds, and plug it back in.. no change. 

Any other help other than returning it?

[Betty0610]

@bmoreplo

Welcome to the HP Support Community.

If you've tried all the steps from here: https://support.hp.com/ph-en/document/ish_1739881-3260827-16, you could either return it from the place of purchase or contact the HP Support Team regarding a replacement:

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!