• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-07-2020 06:10 AM

HP Recommended
Product: HP Laptop 17-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

I went to use my HP OfficeJet Pro 8028 Today and there was a Blue Screen with Error Code B82BC4E2. I have tried to unplug and plug it back in. turning it off, etc. I tried to troubleshoot from the computer but it only shows that the printer is offline. The touch screen is unresponsive. Printer is still in its warranty. I have no Idea what happened. I need help because I need to use it. 

Category:
22 people had the same question
5 REPLIES 5

‎12-07-2020 11:57 AM

HP Recommended

I also have this problem with a one month old unit. How do I fix it?

Was this reply helpful? Yes No

‎12-08-2020 11:10 AM

HP Recommended

i also had the same problem with 2 printerss. Call HP and they will send you a new printer. and a return slip for the broken one.

Was this reply helpful? Yes No

‎12-12-2020 07:51 AM

HP Recommended

Where do you get their phone number?  I cannot find it on their site.   

Was this reply helpful? Yes No

‎12-14-2020 10:22 AM

HP Recommended

HP 8028 printer, blue screen B82BC4E2.  What do I do?  Printer won’t work?

Was this reply helpful? Yes No

‎12-28-2020 11:11 AM

HP Recommended

blue screen error B82BC4E2

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.