HP OfficeJet Pro 8030 Printing Duplicate Pages

[GreatGonzo]

Hello!

Our OfficeJet Pro 8030 has suddenly started printing duplicate pages. 

The printer has operated just fin before this gremlin occurred.  All settings indicate a copy setting of "1".  Looking for advice as to what to do next.

[Garp_senchau]

@GreatGonzo, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8030 is printing duplicate pages despite a copy setting of "1," follow these steps to troubleshoot and resolve the issue:

Restart the Printer and Computer:

• Turn off your printer, unplug it for a minute, then plug it back in and turn it on again.
• Restart your computer to refresh the connection between your devices.

Check Print Settings:

• On your computer, ensure that the print settings in the application you are using do not set multiple copies.
• Access the print dialogue box and verify that "Copies" is set to "1."
• Ensure that the option for collated printing is not causing duplicate pages.

Update Printer Firmware and Drivers:

• Visit HP Support to check if there are any firmware updates available for your printer.
• Download and install updates, as they may fix known issues.

Check for Software Errors:

• Ensure your printer software and drivers are up to date.
• If required, uninstall and reinstall the HP printer software. This can clear any settings errors.

Reset Printer Settings:

• From the printer control panel, restore printer settings to default.
• Go to Settings > Tools > Restore Defaults on the control panel to perform a reset.

Clear Print Queue:

• Verify if there are any stuck documents in the print queue which might be causing replication.
• Clear the print queue by canceling all documents and try printing again.

Perform a Test Print:

• Print a test page to see if the issue persists after resetting and updating everything.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,