• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-17-2024 04:08 PM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

My HP OfficeJet Pro 8035 has suddenly "locked" to where it is unresponsive with a blue screen error of 8AF32082.  I have tried unplugging it and plugging it back in several ways (unplug from the back, and unplug cord from wall, wait 60+ seconds, and replug back in, etc...).  I cannot press any of the back arrow, home, or question "buttons" (which sometimes aren't there, sometimes flash, or sometimes are just solid and unresponsive) on the bottom of the screen to get it out of this blue error mode or reset as well.  Would appreciate any assistance anyone can provide.  Thank you!  

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.