HP OfficeJet Pro 8600 Factory reset doesn't work

[suni25]

I purchased a new HP officejet but now I need to dispose of my OfficeJet Pro 8600. There is a printer failure on the screen that prevents me from accessing reset capabilities from the font panel. I tried doing it from the HP app but to no avail. I tried the usual power plug in/out but that did not work after several attempts. Can you please tell how to do a factory reset. Many thanks in advance.

[Garp_senchau]

@suni25, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest you refer to this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[suni25 · Accepted solution]

Unfortunately, none of the solutions posted helped and I wasted a lot of time on these suggestions.

What did work is the following: I removed all of the ink-cartridges from the printer and closed the door. That allowed me to access the printer front panel. From there I was able to navigate to the factory reset settings. 

So, tell people to remove all of the ink from the printer.