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HP OfficeJet Pro 8600 printhead error

HP Recommended
HP OfficeJet Pro 8600
macOS 10.13 High Sierra

My OfficeJet Pro stopped working with the error message "Failed Printhead". I tried all the steps recommended in the forum on this page https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Error-Missing-or-Failed-Printhead/td-p/... and now my error message says "The printhead appears to be missing, not detected, or incorrectly installed".  I'm pretty sure I loaded the carriage properly into the slot and made sure the lever was seated correctly.  I'm thinking I will need to buy a new printer, but would love to hear if there's anything else I can try.  I really like this all-in-one - it's worked great up until now.  I've had it for about 3 or 4 years.  Thanks for any help.

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HP Support Agent
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Hi @Suzwaa,

 

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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