HP OfficeJet Pro 8600 printhead error

[Suzwaa]

My OfficeJet Pro stopped working with the error message "Failed Printhead". I tried all the steps recommended in the forum on this page https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Error-Missing-or-Failed-Printhead/td-p/... and now my error message says "The printhead appears to be missing, not detected, or incorrectly installed".  I'm pretty sure I loaded the carriage properly into the slot and made sure the lever was seated correctly.  I'm thinking I will need to buy a new printer, but would love to hear if there's anything else I can try.  I really like this all-in-one - it's worked great up until now.  I've had it for about 3 or 4 years.  Thanks for any help.

[Jay_G24]

Hi @Suzwaa,

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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