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‎06-18-2020 07:11 PM - last edited on ‎06-24-2020 10:02 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8610

My HP OfficeJet Pro 8610 printer has been working with no issues for a couple of years but for the last few weeks it’s giving me an issue when copying – not when printing:

 

When I use the copy function via either the automatic feeder or the scanner glass plate (it happens with both) the printer seems to shift the page to one side approximately 1/2 inch thus cutting off the output image on the right side

 

This problem does not occur when I send a file to print directly from the computer.

 

Printer Serial Number: [Private information removed]

 

The printer was purchased and is currently being used in the USA.

 

Thoughts? Ideas? Suggestions?

 

Thanks!

 

Email:[Private information removed]

1 REPLY 1

‎06-23-2020 06:20 PM

HP Recommended

@SoFlaUser

 

Welcome to HP Support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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