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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Solved!

HP OfficeJet Pro 8610 Paper Jam Error

HP Recommended
HP officejet pro 8610

My printer has been in a box for 2 years. I finally took it out to use it,, replaced the ink cartridges and now it is consistently giving me false paper jam errors. I have tried cleaning all of the rollers, removing paper from paper tray, resetting the printer, and nothing seems to work. IT keeps giving the error message. 

 

my warranty expired in 2017, so HP website is not allowing me to get in contact with support to send in for repair. 

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Hi @sstrickland322

  

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

I have sent you the HP phone support contact information in a private message.

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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