HP OfficeJet Pro 8610 improper shutdown message

[Pricex4]

My HP officejet pro 8610 turns on and shows Improper Shutdown message then shuts down.  I've tried all the instructions regarding the power cord etc, but it still doesn't work. Please advise

[Raj_05]

Hi @Pricex4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8610 might be dealing with a firmware or hardware issue if it's repeatedly showing the "Improper Shutdown" message. Here are some steps you can try to resolve the issue.

Power Cycle the Printer:

• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and try turning it on.

Check Power Source and Cable:

• Make sure the power cord is securely connected to both the printer and the power outlet.
• Try using a different power outlet or a different power cord if available.

Reset the Printer:

• If you can access the menu, try performing a factory reset from the printer's control panel. This might be under "Setup" or "Tools" depending on the model.

Update Firmware:

• If you can get the printer to turn on long enough, check if there's a firmware update available. You can usually find updates on the HP support website.

Inspect for Paper Jams or Obstructions:

• Check for any paper jams or foreign objects inside the printer that might be causing the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support