HP OfficeJet Pro 8710 [7FD70E] Check the printer for errors.

[Beba_Hollywood]

Why do I only get this error message on my iPhone and not my MacBook Pro?

HP OfficeJet Pro 8710

[7FD70E]

Check the printer for errors.

[Sneha_01]

Hi @Beba_Hollywood,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "Check the printer for errors" on your HP OfficeJet Pro 8710 appearing only on your iPhone and not on your MacBook Pro suggests that the issue may be related to the specific connection or the app you're using on your iPhone. Here are a few potential reasons and solutions:

Potential Reasons

1. HP Smart App Issues: The app on your iPhone might be experiencing issues.
2. Connection Problems: There might be a problem with the Wi-Fi or network connection between your iPhone and the printer.
3. Firmware/Software Updates: The printer firmware or the HP Smart app on your iPhone might need an update.
4. Device Settings: The settings on your iPhone might be misconfigured.
5. Cached Errors: The app might have cached an error that is no longer present.

Solutions

Restart Devices:

• Restart your iPhone.Restart your printer.Restart your Wi-Fi router.

Update Software/Firmware:

• Ensure your HP OfficeJet Pro 8710 firmware is up to date.Update the HP Smart app on your iPhone to the latest version.
• Update your iPhone to the latest iOS version.

Reinstall HP Smart App:

• Delete the HP Smart app from your iPhone.Reinstall the HP Smart app from the App Store.Reconnect the printer through the app.

Check Wi-Fi Connection:

• Make sure your iPhone and printer are connected to the same Wi-Fi network.Check the signal strength and ensure there are no connectivity issues.

Clear Cache and Data:

• Clear the cache and data of the HP Smart app on your iPhone if possible.

Printer Status Check:

• Physically check the printer for any errors or warnings.Make sure there is no paper jam, low ink, or other hardware issues.

Steps to Reconnect Printer on iPhone

• Open the HP Smart app on your iPhone.If the printer is not listed, tap the “+” sign to add a new printer.Follow the on-screen instructions to select and connect to your HP OfficeJet Pro 8710.Once connected, check the app for any specific error messages or instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support