HP OfficeJet Pro 8710 All-in-One Printer won'tproint entire page of graphics, only1/2 pagePDF pr PNG

[Mamaslom]

Hi, My printer will print a full page of text from Word fine, but won't print full page graphics. It only prints 1/2 the page from PDF or PNG. IT used to work fine.

[Max3Aj]

Hi @Mamaslom, Welcome to HP Support Community. 

Thanks for popping in with your printer puzzle! 🧩 Full-page graphics giving your OfficeJet Pro 8710 the jitters, huh?  Sounds like we've got some digital graphics gremlins trying to throw a party in your printouts... and not the fun kind!  Don't worry, we're about to become expert gremlin wranglers!  💪

Let's dive into these steps, think of it as a mini-adventure in printer problem-solving!

Restart Everything

1. Power off the printer, computer, and router.
2. Unplug the printer from power for at least 1 minute.
3. Turn everything back on and try printing again.

Update or Reinstall Printer Drivers

Check for driver updates:

• Go to HP Support (HP Software and Drivers) and download the latest drivers for your printer.
• Install them and restart your PC.

Reinstall the printer:

• Remove the printer from Control Panel > Devices and Printers.
• Uninstall HP software from Apps & Features.
• Restart your PC and reinstall the printer using the latest drivers.

Try a Different PDF Viewer

• If the issue happens with PDFs, try opening them in Adobe Acrobat Reader instead of the built-in Windows/Mac PDF viewer.
• In Acrobat Reader, go to Print > Advanced > Print As Image and try printing.

Check Paper Size & Scaling Settings

• Ensure that Page Size matches your actual paper size (A4, Letter, etc.).
• In Print Settings, check:
  • "Fit to Page" or "Scale to Fit" is enabled.
  • "Borderless Printing" is off unless needed.

Print a Test Image

• Try printing a different image file (JPEG, BMP, PNG) from another app (like Paint or Photoshop) to check if the issue is with a specific format.

Reset the Printer

1. Factory reset the printer:
   • Open the printer control panel.
   • Go to Setup > Printer Maintenance > Restore Defaults.
   • Confirm reset and retry printing.

I hope this helps. We're here cheering you on from the HP Support sidelines!  📣

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support