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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-27-2020 09:41 AM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Help Needed! My printer HP OfficeJet Pro 8710 is about a year old(Out of warranty) and I have recently added new cartridges. Before this, I had original cartridges installed and used for a year.

 

After adding new cartridges my printer was saying Load Papers Error and showing video to how to load papers although I had papers in it.

I did perform cleaning like this: Youtube

 

Also, performed multiple resets from menu, from Support Menu(back 4 times), Advanced Menu(after pressing Home, Back, Home Home) and OODE reset as well and currently, printer is stuck on:

"Load unused, plain white Letter paper in the tray."

Error Screenshot

 

Anyone know how to perform clean-up or reset/clean paper loader/sensor or something. TIA.

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