HP OfficeJet Pro 8720 - Factory Reset OOB - Will not remove admin password

[zerocool005]

My HP OfficeJet Pro 8720 will not let me login. I have factory reset it 5 times with the same result, the password lock on the web admin website will not go away.This is the process I have been using to factory reset the device.

1. At the home screen button presses, 1 up, 1 down, 2 up.
2. Reset menu
3. Factory OOB reset

This seems to be a firmware bug, but basically bricks 75% of the functionality of the printer. If anyone has been successful in removing the password in any other fashion please let me know. Please don't respond with perform a factory reset, I have already done that 5 times.

Thanks!

[Valsimot]

What other reset options beside OOBE you have in the Resets menu?

1. At the home screen button presses, 1 up, 1 down, 2 up.
2. Reset menu

[zerocool005]

I have done the following resets

• Partial Reset
• Semi Full Reset
• OOBE Reset

Is there another reset I can perform?

[Valsimot · Accepted solution]

You have a restore to factory defaults from the normal user menu (not hidden one) but the semi-full reset should reset the password.

[zerocool005]

This worked! Thanks a million!