• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-12-2021 12:24 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One - Product # 3UK84A
Operating System: Microsoft Windows 10 (64-bit)

I have a Carriage Jam error stating that the print carriage cannot move. I've never had a paper jam so I don't see it related to a paper jam. Still, I thoroughly checked the inside of the printer for any paper or other obstructions. I saw none. I've power cycled the printer by unplugging it and leaving it unplugged for a few minutes. I've also tried to slide it with my hand (but didn't force it). It's locked in the parked position on the right and will not move. The printer is barely a year old. I don't want to buy a new printer or spend the same amount fixing this one. How can I resolve this? Thanks!

Category:
29 people had the same question
1 REPLY 1

‎03-15-2021 02:43 AM

HP Recommended

@Jack-b-nimble, Welcome to the HP Support Community!

 

I understand you are not able to print as the print carriage is stuck. Make sure you have tried the steps mentioned in this document - Carriage Jam' or 'E3' Error Displays

Also, check for any jammed paper or broken parts/obstructions inside the printer. Refer to - Paper Jam Error

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.