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‎02-25-2021 07:29 AM

HP Recommended
Product: HP Officejet Pro 9010
Operating System: Microsoft Windows 7 (64-bit)

HP OfficeJet Pro 9010 has Blue Screen with code B305DFF9 showing on the screen.

16 people had the same question
2 REPLIES 2

‎03-02-2021 12:15 PM

HP Recommended

I am having the same issue with the same printer! I have tried everything to fix it that has been listed except the factory reset because I dont know how since ots not in the menu on the printer.. please help! I just bought this printer a few months ago!

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‎03-31-2021 01:57 PM - edited ‎04-12-2021 08:43 AM

HP Recommended

I have the exact same issue. I have confirmed that the firmware is up to date. I am able to reset the printer by unplugging it for 30seconds and restarting the printer.

 

The issue is occurring on a daily basis -- completely unacceptable for a printer that is less than a year old.

 

Update:

I have tried all the 'fixes' I can find online without success. In fact the problem has gotten worse. At the start it was only occurring intermittently and it is now almost constant.  At this point the printer is almost useless and I may have to purchase a new printer and, given the lack of recognition of this issue, don't expect it to be another HP.

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