HP OfficeJet Pro 9010 stopped printing double-sided and color, even though software thinks it can.

[Scott503G]

HPE7053E.lan (HP OfficeJet Pro 9010 series) printer error.

[Kuroi_Kenshi]

Hi @Scott503G,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Settings:

• Ensure that the printer settings in the print dialog box on your computer are configured for double-sided (duplex) printing and color printing.
• On your computer, go to the printer properties and check if the "Print on both sides" option is selected under the printer settings.

Driver and Software Update:

• Ensure that the printer driver is up-to-date. Visit the HP Support website to download and install the latest driver for your printer model.
• Verify that the full-feature HP software suite is installed rather than the basic driver, as the full-feature driver often has more functionality.

Printer Configuration:

• Access the printer's Embedded Web Server (EWS) using its IP address in a web browser. From the EWS, verify that the duplexer (for double-sided printing) is enabled and color printing is not restricted.
• Check under the "Device Settings" to ensure duplexing is enabled if it's an option available there.

Restart Printer:

• A simple restart of the printer can sometimes resolve these issues. Turn the printer off, wait for about 60 seconds, and then turn it back on.

Paper Settings:

• Make sure that the paper type and size settings on the printer match what’s loaded in the printer. Incompatible settings might prevent certain features from working.

Reset the Printer:

• Perform a printer reset to clear any existing errors. You can do this by unplugging the printer from power, waiting for about a minute, and then plugging it back in.

Printer Error Codes:

• If there is a specific error code provided (like mentioned "HPE7053E"), check the HP website for detailed information related to that specific error.

I hope this helps.

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Best regards,