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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
uwe_uwe
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HP OfficeJet Pro 9012 says "requiring/use setup cartridges"

HP Recommended
OfficeJet Pro 9012
Microsoft Windows 10 (64-bit)

Hi,

 

I bought a HP 9012 and while trying to setup the printer, I inserted the setup cartridges.

But, the printer tells me "setup requires new, unused cartridges" (translated from german).

But, I HAVE inserted the new setup cartridges which have been sent togehter with the printer.

The suggestion "pull power cord without shutting down for 60 secs" did not change the situation.


What can I do?

 

Any help is very appreciated!

 

Thanks and kr,
Uwe

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