HP OfficeJet Pro 9012e-Patronenwechsel

[Marc196]

Hallo zusammen

Ich habe die Patronen gewechselt und nun "hängt" der Drucker in einer Schlaufe fest. Aus- und wieder einschalten, Stromkabel ausziehen... hat alles nichts gebracht. Aktuelle Anzeige: "Validierungläuft... Bitte warten." Diese Anzeige ist nun bereits seit Stunden auf dem Display zu sehen. 

Kann mit da jemand weiterhelfen?? 

Besten Dank für eure Tipps.

[Marc196]

Hello 

I changed the cartridges and now the printer is "stuck" in a loop. Turn it off and on again, unplug the power cable... None of this has helped. Current display: "Validation in progress... Please wait." This display has been on the display for hours now.

Can someone help me??
Thanks for your notes.

[Max3Aj · Accepted solution]

Hi @Marc196, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP OfficeJet Pro 9012e is stuck in a firmware loop while validating the new cartridges. Try the following steps to resolve the issue:

Perform a Power Reset

1. Turn off the printer and unplug the power cord from both the printer and the wall outlet.
2. Wait for at least 2–3 minutes to allow the internal memory to reset.
3. Press and hold the power button for 15 seconds to discharge any residual power.
4. Plug the power cord directly into the wall outlet (not a surge protector) and reconnect it to the printer.
5. Turn the printer back on and check if it passes the validation process.

Remove and Reinsert the Ink Cartridges

1. With the printer turned on, open the cartridge access door.
2. Remove all ink cartridges and close the door.
3. Wait for 30 seconds, then reopen the door and firmly reinsert the cartridges.
4. Close the door and see if the printer resumes normal operation.

Use Original HP Setup Cartridges

• If this is the first-time setup, ensure you are using the original SETUP cartridges that came with the printer.
• If the printer is already activated, use genuine HP cartridges.

Check for a Firmware Update (If the Printer Starts Working)

If you manage to get past the validation screen:

1. Open HP Smart or go to the HP Support website to check for a firmware update.
2. Install the latest firmware to prevent future cartridge validation issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Marc196]

Hi Max3Aj

Remove and Reinsert the Ink Cartridges solved my problem!

Thanks a lot 🙏

[Max3Aj]

Hi @Marc196, You're most welcome! 😊 I'm glad that worked for you! 🎉

And a huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj