HP OfficeJet Pro 9014 display error B305DFF9

[kukabernd]

Have had the above problem for a long time. After unplug/plug everything works good for a while. My printer is attached to a Mac with the latest software. Printer firmware is MANHTNPP1N002.2042A.00. After the test, this is the current status for the printer. Till up to now no support from HP according this error message which solve this problem.

[Jay_G24]

Hi @kukabernd,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[kukabernd]

Model name: HP OfficeJet Pro 9014 All-in-One 

Model No.: 9014

Product No.: 1KR51B

Firmware: MANHTNPP1N002.2042A.00

I am happy to answer any further questions you may have,

Thank you for your help. Hopefully you can solve this problem???

[Jay_G24 · Accepted solution]

@kukabernd,

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping