HP OfficeJet Pro 9015 - Error Code B305ED09 flashing on a blue screen

[ArtZak]

HP OfficeJet Pro 9015 - Error Code B305ED09 after about 15 minutes online. The only way to restart is to unplug and replug, none of the controls work.

[Raj2111]

Hi @ArtZak 

Welcome to the HP Support Community!

I understand that you are getting error code 62019EE o your HP printer, I am glad to assist you.

Are you able to make Photocopies?

Meantime, please try these steps

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

The second step is to clean the printhead: try this step twice if required.

To clean the printhead from the printer display 

a. Load Letter, A4, or Legal unused plain white paper into the input tray. 

b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

c. Touch Printer Maintenance, select Clean Printhead, and then follow the onscreen instructions.

after cleaning try the Printer Reset steps again.

You may also check this document: Click here

If the above step doesn’t work, open the cover of your printer and then unplug it from the electrical outlet.

1. Remove each ink cartridge and clean the contacts with a cloth.
2. Clean printhead contacts.
3. Reinsert print cartridges.
4. Plug in your printer to the electrical outlet.
5. Allow the printer to boot up and run the automated startup sequence.
6. Print a test sheet to see if this simple procedure fixed the issue.
7. You may need to do this procedure several more times.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

 

[ArtZak]

Thank you for your recommendations.

I have tried the whole unplug/plug-in procedure as well as the print cartridges and none of that worked.

However, I then reset the printer to the factory settings and that appears to have stabilized the situation.

The printer has now been online without failure for over a day. Before it may have lased for 15 minutes.

[Raj2111]

Hi @ArtZak 

Welcome back to the HP Support Community!

I appreciate your efforts to try and resolve the issue.

Please reach out if you need any further assistance.

Thank you for being a Valuable Member of our HP Family.

-Regards,