HP OfficeJet Pro 9025

[7891011]

This is a known issue and has been marked as solution found, but that is not the case...

I've replaced a depleted Cyan cartridge with a brand new one. Printer recognizes the cartridge as original and as being full, but then gives me the message "There is a problem with the supply system" and won't allow me to print.

I've tried switching back and forth with the old cartridge, this triggers a new verification but the end result is always the same.

I followed the steps outlined in previous posts, but run into a problem when attempting to update the firmware. The printer states that it is busy and can't update. I tried to use HP Smart, but after I download the update it states: "Cannot update the device. This Firmware Updater does not contain upgrades for your device."

Please advise. 

[Sneha_01]

Hi @7891011 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.