HP OfficeJet Pro 9025e Won't print 4x6 and I'm late for my project completion

[madler1]

My HP OfficeJet Pro 9025e won't print 4x6. It prints full size. I have gone thru every troubleshooting protocol and have a project due for which I purchased reams of 4x6 paper and it won't print! I am connected to a Mac 15.4.1 Sequoia. 

[Dragon-Fur]

@madler1 

Welcome to the HP Community --

Start here:

HP print settings guide

and

"Won't print" could be different from wrong or missing Tray and Paper, Source selection, or job configuration errors.

I don't have any MacOS systems -- I do have information on what the printer supports and how to make sure the Tray and Paper settings are adjusted in the printer.

One thing to try / add to your job configuration: 

If the job setup (dialog) Source (Tray) is set to any form of "Automatic",

Select the Tray that you expect to use for your 4x6 inch paper >> Tray 2

If not done,

===================================

Check printer specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Size, Tray 1 (metric)	A4
Media Size, Tray 2 (metric)	A4; A5; A6; B5 (JIS); Envelope (DL, C5, C6, Chou #3, Chou #4); Card (Hagaki, O**bleep**u Hagaki)
Media Sizes Custom (imperial)	Tray 1: N/A. Tray 2: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in
Media Sizes Custom (metric)	Tray 1: N/A. Tray 2: 76.2 x 127 to 215.9 x 355.6 mm
Media Types	Tray 1: Plain Paper. Tray 2: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media Weights Supported, By Paper Path (Imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weights Supported, By Paper Path (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

===================================

Load Paper

Open

 User Guide - HP OfficeJet Pro 9020e series

Start on Page 11

and

Work with Trays - Starting on Page 23

and

Change the default paper size detected by printer - Page 27

Next,

==========================================

EWS - Tray and Paper

Make sure the Printer is aware of the paper size and type settings - Tray and Paper

After changing paper -- or opening / closing the intake tray,

Select / modify the Paper Size / Type using the touchscreen Printer Control Panel

OR

If / As available, use EWS to view / adjust the Paper Size / Type

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or perhaps inside the carriage access area.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9025e All-in-One Printer  

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