HP OfficeJet Pro 9120e All-in-One series print errors

[bobgott22]

I added  a second computer to link to HP OfficeJet Pro 9120e All-in-One (using wireless connection). Diagnostics shows I am connected .. all looks good .. but when trying to print test page I get an error message

[Max3Aj]

@bobgott22, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since you're using an HP OfficeJet Pro 9125e and trying to print from a second computer via Wi-Fi, but are getting an error despite diagnostics showing a good connection, here’s a structured troubleshooting approach to resolve the issue:

Checklist to Confirm First

1. Printer Status: Is the printer online and not in an error or sleep state?
2. Same Network: Ensure both the printer and the second computer are on the same Wi-Fi network and frequency (2.4 GHz vs 5 GHz).
3. Print Queue: Check if the print job is stuck in the Print Queue:

• Go to Settings > Bluetooth & devices > Printers & scanners > [your printer] > Open print queue
• Cancel all jobs and try printing again.

Step-by-Step Troubleshooting

Ping Test (Network Check)

• Open Command Prompt on the second computer.
• Type: 
  ping [printer IP address]
   
• Replace [printer IP address] with the IP of your printer (found on the printer's control panel or network report).
• If packets are lost or no response, your network is blocking traffic.

Update or Reinstall Printer Drivers

• Visit the HP support page: https://support.hp.com
• Download the latest full-feature software for Windows 11 for the OfficeJet Pro 9125e.
• Uninstall the existing printer from:
  Settings > Bluetooth & devices > Printers & scanners > [your printer] > Remove
• Reinstall using the full package, not just the Windows default driver.

Print Using IP Address (Workaround)

• Add the printer using IP:

1. Settings > Bluetooth & devices > Printers & scanners > Add device
2. Click "Add manually"
3. Choose "Add a printer using TCP/IP address or hostname"
4. Enter the IP address of the printer

Disable SNMP (If Applicable)

• Go to Control Panel > Devices and Printers
• Right-click the printer > Printer Properties > Ports tab
• Select the active port (usually Standard TCP/IP) > click Configure Port
• Uncheck “SNMP Status Enabled” > OK > Apply

Firewall/Antivirus Exceptions

• Temporarily disable firewall or antivirus and attempt to print.
• Ensure HP services (like HPNetworkCommunicator.exe) are not being blocked.

Run the HP Print and Scan Doctor tool (Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe) on the second computer.

Try using the HP Smart app to print — this sometimes bypasses standard Windows printing.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[bobgott22]

As it turns out, per the HP documentation, I selected the printer named HP OfficeJet Pro 9125e and nothing printed.  But when I changed printer to HP Smart Printing everything seemed to work and printed.  I don't why worked. On my original laptop, after installation, I did select HP OfficeJet Pro 9125e and it did work.

So all is well now .. 

[Max3Aj]

@bobgott22, Thanks for the update, glad it's working now!

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj