HP OfficeJet Pro error code C4EB9643

[cambrog]

The title says it all really. The printer is in a state with all lights blinking and tells me to power cycle it. When I restart it just ends up in the same state after briefly flashing up the error code C4EB9643. The printer was working fine until this happened.

Can anyone confirm what the error code means and what to do about it? 

Thanks.

[VikramTheGreat]

Hi @cambrog,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The HP OfficeJet Pro error code C4EB9643 typically indicates a firmware or internal hardware issue, often related to the carriage assembly, print mechanism, or firmware corruption.  An error is shown on the printer's control panel or the HP Smart app when the printer encounters a serious error during initialisation or printing.

Please do share the printer model details so we can try to check and help you with the right steps to help and solve the issue.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[cambrog]

Hi @VikramTheGreat - Thanks for your quick reply. The printer is an HP Officejet Pro X476dw MFP. When I turned it on today (it had been left switched off since I reported the issue) it came up in a normal error-free state and appears to be working again. If you have any thoughts on why the problem went away, or what t do if it occurs again, I would be grateful.