HP OfficeJetPro 8710, can't print from HP smart without going back into smart each time?

[Rebelhorse]

Printing from HP smart/to HP officejetpro8710, have to go back into HP smart each time to print.

[Kuroi_Kenshi]

Hi @Rebelhorse,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Ensure HP Smart is Up-to-Date

• Check for updates to the HP Smart app and install the latest version. An outdated app might cause issues.

2. Check Printer Connection

• Make sure your HP OfficeJet Pro 8710 is connected to the same Wi-Fi network as your computer or mobile device.

3. Set Default Printer (Windows)

• Open the 'Settings' app on your computer.
• Navigate to 'Devices' > 'Printers & scanners'.
• Click on your HP OfficeJet Pro 8710 and select 'Set as default'.

4. Set Default Printer (macOS)

• Open 'System Preferences'.
• Select 'Printers & Scanners'.
• Right-click on your HP OfficeJet Pro 8710 and select 'Set default printer'.

5. Reinstall HP Smart App

• Uninstall the HP Smart app from your device.
• Download and reinstall the HP Smart app from the app store or HP's official site.

6. Clear Print Queue

• Sometimes, a clogged print queue can cause issues.
• Clear the print queue and try printing again.

7. Check for Printer Firmware Update

• Open HP Smart and click on your printer to open the printer settings.
• Check for any available firmware updates and install them.

8. Troubleshoot Using HP Print and Scan Doctor (Windows)

• Download and run HP Print and Scan Doctor to diagnose and fix any printing issues.

Steps to Print Directly from Applications:

Make sure you are able to print directly from applications like Microsoft Word, Adobe Reader, or your browser without going back to the HP Smart app each time.

• Open the document or image you want to print.
• Use the application's print function (usually found under 'File' > 'Print' or by pressing Ctrl+P on Windows or Cmd+P on macOS).
• In the print dialog, select your HP OfficeJet Pro 8710 from the list of available printers.
• Adjust any necessary print settings and click 'Print'.

If the issue persists, you may want to consider reaching out to HP Support for further assistance.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Rebelhorse,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Ensure HP Smart is Up-to-Date

• Check for updates to the HP Smart app and install the latest version. An outdated app might cause issues.

2. Check Printer Connection

• Make sure your HP OfficeJet Pro 8710 is connected to the same Wi-Fi network as your computer or mobile device.

3. Set Default Printer (Windows)

• Open the 'Settings' app on your computer.
• Navigate to 'Devices' > 'Printers & scanners'.
• Click on your HP OfficeJet Pro 8710 and select 'Set as default'.

4. Set Default Printer (macOS)

• Open 'System Preferences'.
• Select 'Printers & Scanners'.
• Right-click on your HP OfficeJet Pro 8710 and select 'Set default printer'.

5. Reinstall HP Smart App

• Uninstall the HP Smart app from your device.
• Download and reinstall the HP Smart app from the app store or HP's official site.

6. Clear Print Queue

• Sometimes, a clogged print queue can cause issues.
• Clear the print queue and try printing again.

7. Check for Printer Firmware Update

• Open HP Smart and click on your printer to open the printer settings.
• Check for any available firmware updates and install them.

8. Troubleshoot Using HP Print and Scan Doctor (Windows)

• Download and run HP Print and Scan Doctor to diagnose and fix any printing issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,