• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-03-2019 12:01 PM

HP Recommended
Product: OfficeJetPro6978
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJetPro print is only a few weeks old.  I initially set the printer to only print in black ink in order to save the color cartridges.  I cannot get the printer to print in color no matter what I try.  The cartridges have barely been used and I tried enabling the color feature, but no luck.  Any ideaa would be appreciated.  Thanks  

2 REPLIES 2

‎02-03-2019 12:17 PM

HP Recommended

Hello, 

 

Kindly try making a Color copy of a picture / document. 

Let me know if it works. 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-06-2019 10:07 AM

HP Recommended

Contacted HP Tech Supporft about my printing problem.  It was a very simple solution.  Needed new ink cartridges.  Apparently HP only puts a small amount of ink in each cartridge when you buy a new printer.  I only used the color feature a few times and couldn't believe the cartridges were already out.  Put new ones and printer now works great.  I should have believed the ink indicatiors that showed the cartridges were low, but couldn't believe they went dry so fast.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.