HP Officejet 250 Mobile All-In-One Printer Has a Black Screen, No Haptics, Return/Home/? Are Lit

[Mishkalea1989]

HP Officejet 250 Mobile All-In-One Printer Has a Black Screen, No Haptics, Return/Home/? Are Lit. What do I do if I have followed all of the fixes for it and it still doesn't work?

[Garp_senchau · Accepted solution]

@Mishkalea1989, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Officejet 250 Mobile All-In-One printer has a persistent black screen issue despite trying the recommended troubleshooting steps, here's what you can do:

Power Cycle the Printer: Disconnect the printer’s power cord from the wall outlet and from the printer itself. Wait for about 30 seconds, then plug the power cord back into the printer and the wall outlet. Turn on the printer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Inspect Connections: Verify all connections, including USB or network cables, depending on how your printer is configured. Reconnect these cables to ensure a secure and proper connection.

Reset the Printer: Perform a factory reset if possible. This procedure varies by model, so consult the user manual or HP support website for specific instructions on resetting your HP Officejet 250 Mobile printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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