• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-20-2025 05:39 AM

HP Recommended
Product: HP Officejet 4632 e-All-in-One Printer
Operating System: Microsoft Windows 11

The printer lost wireless connection, I turned off and the printer will not turn back on. 

I've disconnected the power cable for several minutes, pressed the power button for 30 seconds to discharge, plugged the power cord into a wall socket (no power bar), inserted the power cable into back of printer, pressed power button to start, and the printer will not power on. 

Power connections checked; all seem to be connected. 

I've heard of HP printers becoming "bricked" and hoping this isn't the case. 

Category:
2 people had the same question
1 REPLY 1

‎02-20-2025 06:55 AM

HP Recommended

Power supply may have gone bad.  There is a replacement procedure here.

 

Go to the below site and enter your serial number. Look for the part you need and make a note of the HP part number
https://partsurfer.hp.com/

Use the HP part number to search for a vendor. HP has an official parts store but be sure to look elsewhere.
Be sure to include Ali Express in your browser search.

 

These printers, in working condition, are being sold on eBay for 100 - 250 used to new.

if you have a voltmeter you can confirm that the power supply is bad.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.