HP Officejet 5741 - I can't print a Word document. PDF, Excel and Powerpoint work fine-Have HPSmart

[WillsMoore]

I am unable to print MS Word documents.  Excel, PPT and PDF work fine.  I have also tried via HP Smart.  I've also uninstalled the printer and reinstalled several times.  Also disconnected from my network and reconnected.  Thank you.

[sandytechy20]

@WillsMoore

Welcome to the HP support community.

Are you getting any error message while printing from MS Word?

Meanwhile:-

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.