• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-10-2023 07:16 PM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n

My router was upgraded to a XB7 which supports WIFI 6. I can no longer print wireless from my iphone (or laptop) to my HP Officejet 6500A Plus.  I since tried it on an XB6 router and it prints fine.

Has anybody seen this issue with the XB7 modem/router and is there a wireless workaround without down grading my modem to a XB6 ?

1 REPLY 1

‎11-10-2023 07:54 PM

HP Recommended

You did go through the steps to enter the connection information for the new router? What wireless specs does the modem support? Does it have backwards compatibility with older 2.4 Ghz connections? If yes, configuring the modem to assign a different SSID for the 2.4 channel and only allow the printer to connect to that SSID. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.