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HP Officejet 6700 Premium Printer Failure error

HP Recommended
HP Officejet Premium Printer Failure Error
macOS 10.15 Catalina

After installing a new cyan HP cartridge for a depleted one, a "printer Failure" error message comes up.  I unplugged and replugged power.  Same Error.  I bought another new cyan cartridge, thinking maybe I got a faulty one.  Same error.  I took out all the print cartridges and re-installed.  Same error. 

 

I know it's an older model, but any suggestions before I buy something new?   Of course, distance learning starts for my kids in two days!!  

 

Thank you from San Diego! 

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HP Support Agent
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Message 2 of 2
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@stephinola, Welcome to HP Support Community!

 

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue. This one seems like an issue with the ink system. If you have already performed the steps from the document  'Printer Failure' Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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