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‎09-03-2020 06:53 PM

HP Recommended
Product: Hp Officejet 7510
Operating System: Microsoft Windows 10 (64-bit)

Upon start up I am getting a blue screen with error code B8B2A1C6 & can't find how to fix this error anywhere. Any thoughts ?

1 person had the same question
3 REPLIES 3

‎09-06-2020 01:04 PM

HP Recommended

@Lkanes21

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let's upgrade the Printer firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎09-06-2020 07:05 PM

HP Recommended

Hi Betty, no luck with this as a solution, any other ideas ?

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‎09-07-2020 12:33 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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