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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-11-2025 06:07 AM

HP Recommended

I have a HP Officejet 8610 and 8620. Both suddenly showing error message that cartridges are damaged and need replacing. I have replaced with new genuine HP cartridges and even tried a second set. Still receiving same error message. I've cleaned the heads, uninstalled and installed the drivers, ensured firmware is up to date, done multiple restart processes suggested in other posts, and waited on HP help-line for over 4 combined hours.

What did HP send out via updates to cause these issues?

Is it not enough to be buying $180 in ink per set, than now we need to replace printers? If so, I will never have another HP product in my home or business.

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5 REPLIES 5

‎11-11-2025 01:58 PM

HP Recommended

Hello @OhMyAchingHead , how are you ?

 

Try the procedures below:

 

https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

Best regards

 

 

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‎11-11-2025 04:00 PM

HP Recommended

Thx for the attempt. I have done that already to no improvement. 

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‎11-12-2025 04:53 AM

HP Recommended

Hello @OhMyAchingHead 

 

I recommend you request technical support.

 

HP® Service Center Locator - United States | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎11-16-2025 06:11 PM

HP Recommended

Thank you for the suggestion. I did follow the instructions prior and again after your message, to no avail.  

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‎11-17-2025 05:33 AM

HP Recommended

Hello @OhMyAchingHead 

 

Only with technical assistance.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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