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02-18-2021 11:53 AM
I am desperate! I need to get something printed now. I get the message: Printer can't print (name of document). I tried everything I could think of. I unplugged the printer, unplugged the router, turned off the computer, and started all over. That didn't work. I uninstalled the printer and reinstalled it. I can print a report and a test page, but not the documents I need to print. It says the printer is online and connected to the network, and there are no other error messages. It just won't print the documents. PLEASE HELP!
02-23-2021 04:44 PM
I reviewed your post and I understand that you are facing issues printing PDF files.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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02-24-2021 01:03 PM
I had already tried all of those steps. I found them on the internet before I came here and none of them worked. I finally solved it myself. I just kept deleting the printer and re-installing it and after more than a week of doing that, it magically started working. I've been trying to solve this for weeks and have had no success in getting any help whatsoever from HP. The printer is out of warranty, but it's only been used as often as a printer that's only months old. I have an HP Omen monitor and this printer, but after this horrible experience, I don't plan on ever buying another HP product.