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Message 1 of 2
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HP Officejet 8620 problem with the printer or ink system.

HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

I changed the Cyan cartridge and got a printer failure. "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP". I have taken out the cartridges and cleaned them. I checked the print heads for spilled ink. I have shut down and restarted printer and computer several times. I have unplugged and reset several times. I was looking on the message boards and it seems it is a common problem and those who are out of warranty should upgrade the printer. I'm just looking to see if there is any way to fix this. Any ideas would be helpful.

Thank you!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @ChristineD103

  

If you have already performed the steps from the document  Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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