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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-19-2025 04:09 AM - edited ‎06-19-2025 04:10 AM

HP Recommended

Hi there.

I have a HP Officejet 9012e printer that just keeps booting up and gets stuck on the loading screen could a semi factory reset fix this issue?  Can you advise and how I can do the semi factory reset.

Cheers,

John.

1 REPLY 1

‎06-20-2025 06:41 AM

HP Recommended

@GittJohn, Welcome to the HP Support Community 

  

I understand you are facing an issue with your HP OfficeJet 9012e All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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