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03-22-2021 12:19 PM - edited 03-22-2021 04:05 PM
New printer (less than 1 week of use). When my printer goes to sleep (set to 15 minute delay) it won't wake up. I've tried printing to it and I've tried pressing power button. No response. I have to unplug printer, let it sit 10 seconds, plug it back in to wake it up.
I've set a manual IP address.
Latest firmware verified.
Standard TCP_IP port configured for printer interface, and port selected in printer properties.
Printer Model - 9015e
Complete and Detailed Problem Description including all network devices-
Operating System of computer (including service pack revision) - Windows 10
Connection Method - hard wired network connection via hub/switch
Error messages - on printer screen and/or computer, any blinking light patterns? - printer touch screen is dark
Do you think the printer is going to sleep and can’t wake up? - yes
Solved! Go to Solution.
03-25-2021 10:14 AM
I'd like to help!
Try the below suggestions -
Use HP Print and Scan Doctor (Windows)
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
Make sure paper is loaded in the main tray, and then turn on the printer.
Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
On the welcome screen, click Start to select your printer and run the diagnostic.
If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.
Set the default printer
Set your printer as default on your Windows 10 computer to make sure print and scan jobs use the correct printer.
In Windows, search for and open Printers & scanners.
Make sure the box next to Let Windows manage my default printer is not checked.
From the list of printers, click your printer name, and then click Manage. If there are multiple printer names that match yours, select the printer that is idle or online.
Under Manage your device, click Set as default.
Check Windows Function Discovery services
If your printer uses a WSD port, make sure Function Discovery services start automatically and are currently running.
In Windows, search for and open Control Panel, and then click View devices and printers.
Right-click your printer, select Printer Properties, and then click the Ports tab.
Look for a WSD port in the list.
If there is no WSD port, do not continue with these steps. Print a Network Configuration page, and then create a manual IP connection in the printer EWS and add a Standard TCP/IP printer port in Windows.
If there is a WSD port, make sure the check box is selected, and then continue with these steps.
In Windows, search for and open Services.
Find Function Discovery Provider Host and Function Discovery Resource Publication in the list.
For both, make sure the Status is Running and Startup Type is Automatic.
If one or both items has a Manual Startup Type or is not running, right-click the item, select Properties, change the Startup Type to Automatic, click Apply, click Start, and then click OK.
Close the Services window.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
03-25-2021 10:13 PM
None of those help. I finally un-installed printer at laptop, powered down laptop and printer, powered both back up and re-installed printer on laptop. Changed port from WSD to manual IP address Standard TCP IP port and connection resolved. This can be closed.
03-26-2021 10:58 AM
I am glad the issue is resolved.
If you need further assistance feel free to reach out to us.
Have a great day ahead!
Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
04-02-2021 10:56 AM - edited 04-02-2021 01:28 PM
I think you replied to my ticket about a printer not waking up - but that is not the best place to ask for help on finding manuals.
I think you need to open a new topic / question in a different area than printing errors and stuck print jobs. You may get better help. I did Google a bit, and found this. That may be helpful. If it's useful, please hit thumbs up below.