HP Officejet 9730e

[TRAMJ]

When I send a print job to the Office jet 9730e, the printer makes a noise as though it is starting the job, but nothing comes out and the print queue shows as empty. Any suggestions?

[Garp_senchau]

@TRAMJ, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet 9730e printer is making noises as though it is starting a job, but nothing is printed and the print queue shows as empty, here are some troubleshooting steps you can take:

Check Printer Connectivity:

• Make sure the printer is properly connected to your computer. If using a network connection, ensure the printer is connected to the correct network.
• Check all cable connections if using USB and ensure the cables are securely connected.

Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions that might be preventing printing.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds before plugging it back in and turning it on.

Update Printer Drivers:

• Ensure you have the latest printer drivers installed. Visit the HP Support Page to download and install any available updates.

Check Printer Status:

• Make sure there are no error messages on the printer's display. If there are, follow the on-screen instructions to resolve them.

Check for Print Queue Issues:

• Sometimes, jobs can get stuck in the print queue. Clear any stuck jobs or restart the print spooler service.

Test with Another Document:

• Try printing a different document to see if the issue is with a specific file.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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