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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dimidrolus
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Level 2
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Message 21 of 26
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Руку are the reports. They from HP told me, that I can't show some info and hided the previous post, so I've painted some info. Network Connection Report_Страница_1.jpgNetwork Connection Report_Страница_2.jpg

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Dimidrolus
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Message 22 of 26
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From the first page of report, which is blocked again:

General:  URL: http://MiWi Fi-R4A-srv  

                           http://192.168.31.198
Net name: MiWiFi-R4A-srv

Status: Connected

802.11, wilreless:

Signal level 5

Channel 6

WPA2-PSK

Auto (AES  / ТКIР)

Ipv4: 

192.168.31 .198

255.255.255.0

192.168.31.1

Domain: not set

Manual

DNS 1 8.8.8.8

DNS 2 8.8.4.4

Send: 2912

Received: 25822

Port 9100

On

 

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Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 803 899
Message 23 of 26
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Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

 

And also try and change the channel on the router to 1 or 11.

 

Let me know if this helps!

 

 

Dimidrolus
Author
Level 2
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Message 24 of 26
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Good day! Manual IP didn't help. Still doesn't print at all. I checked that Location on notebook is "http://[fe80::ee8e:b5ff:fe16:a334%23]:3911/" in device properties, and on PC it's htp://192.168.31.209 ... Driver in Device properties is Microsoft 10.0.18362.1 from 2006... On notebook too. Yesterday tried to reinstall printer and set manual IP. Nothing helped. Still can print from 2 laptops. Half a year can't reach a desired result - printing from PC.... 

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Dimidrolus
Author
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Message 25 of 26
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Device properties from Laptop, which works

Dimidrolus_0-1611208298983.png

 

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Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 803 899
Message 26 of 26
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We have tried all the troubleshooting steps from our end, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

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