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12-21-2020 07:08 AM
From the first page of report, which is blocked again:
General: URL: http://MiWi Fi-R4A-srv
Net name: MiWiFi-R4A-srv
Signal level 5
Auto (AES / ТКIР)
Domain: not set
DNS 1 126.96.36.199
DNS 2 188.8.131.52
12-22-2020 03:27 AM
Set a manual IP-
To set a manual IP and try the steps below -
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
And also try and change the channel on the router to 1 or 11.
Let me know if this helps!
01-20-2021 10:45 PM
Good day! Manual IP didn't help. Still doesn't print at all. I checked that Location on notebook is "http://[fe80::ee8e:b5ff:fe16:a334%23]:3911/" in device properties, and on PC it's htp://192.168.31.209 ... Driver in Device properties is Microsoft 10.0.18362.1 from 2006... On notebook too. Yesterday tried to reinstall printer and set manual IP. Nothing helped. Still can print from 2 laptops. Half a year can't reach a desired result - printing from PC....
01-21-2021 08:31 AM
We have tried all the troubleshooting steps from our end, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.
Please reach out to the HP Support in your region for further assistance.