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HP Officejet Pro 8615

I unplugged the printer and computer connection for 60 seconds and reinserted.  same printhead error message

1 REPLY 1
HP Recommended

@JaneW2, Welcome to the HP Support Community!

 

Kindly perform the steps mentioned in this document -  Error Indicates Faulty Printhead. If the error persists, I'm afraid this is a hardware issue with the printhead. 

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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