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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mmorg
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HP Officejet Printers - 'Missing or Failed Printhead' Error

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HP Officejet 6600 all in one
Mac OS X 10.8 Mountain Lion

Was using my printer and printed a document then next document got error message that Missing or Failed Printhead.  per instructions I turned off and then on again.  Same message.  I tried unplugging power and plug from outlet waiting a few minutes and replugging.  I tried taking cartridges out and putting back in.  Now error message reads "There is a prblem with the printer or ink system. 

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Chimney_83
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Greetings @mmorg,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you were getting failed printhead message and after cleaning the cartridges, you get a problem with ink system, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using genuine HP ink?

 

Please try the steps suggested in this article.

If the issue persists, please contact our phone support team to check on the service options available for your printer. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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