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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Michele-net
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HP Officejet Pro 7720 do not print MS Word or Excel documents

HP Recommended
HP Officejet Pro 7720
Microsoft Windows 8.1 (64-bit)

My new printer correcly print from Notepad , Internet Explorer and other apps, but doesn't print from MS Office apps, Firefox, etc. in Windows 8.1. Aswell printer always works in Windows 10 on the same PC (all apps).

Thank you for your support.

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Andr-1611
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HP Recommended

Hello @Michele-net ,
Welcome to the HP Support Community!


@Michele-net wrote:

... but doesn't print from MS Office apps, Firefox, etc. in Windows 8.1.


Very strange, was it possible to print from MS Office Apps and from Firefox before?

No messages or errors?

 

And


@Michele-net wrote:

... Aswell printer always works in Windows 10 on the same PC (all apps).


so the PC has both operating systems installed?

 

Download only this HP OfficeJet Pro 7720 Wide Format All-in-One Print and Scan Driver and Accessories, this is the complete software for Win 8.1 64-bit.


Regards
Andreas


    
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