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‎09-27-2020 09:58 AM - edited ‎09-27-2020 09:59 AM

HP Recommended
Product: HP Officejet Pro 8100
Operating System: macOS 10.15 Catalina

Hi there

I have an HP Officejet Pro 8100 which is a few years old. I've never had any problems with it before that couldn't be solved by cleaning the print heads, but last week I replaced an empty Magenta cartridge with a new, HP brand 951 Magenta cartridge, and I haven't been able to print since.

 

On the printer itself, the new cartridge is showing as empty (no bars lit) and the 'M'/Magenta dot flashes, as does the standby/on light on the 'ON' button on the printer. Checking the utility shows an error message 'Cartridge has failed — Magenta Ink, Cartridge is non-HP'. 

 

The cartridge I have installed is a 951, with a z20 region code, for use in Europe, so should not be an issue me in the UK. I cannot print at all. Trying to clean the print heads gives me an error message 'Printer is in an error state — Please resolve the error condition for the device and try again'. 

 

I've tried resetting the printer, uninstalling and reinstalling the printer but to no avail. 

 

Can anyone help? Many thanks

 

 

'Cartridge has failed' message on full, HP 951 Magenta Cartridge

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