HP Officejet Pro 8600 e-All-in-One Printer #N911a "printer Failure"

[bernarddo]

I have an HP Officejet Pro 8600 e-All-in-One Printer #N911a.  Recently it stopped printing and it displays a “Printer Failure” notice on the printer screen.  It further states “There is problem with the printer or ink system.  Turn printer off, then on.  If the problem persists, contact HP.”  I’ve powered off, then on numerous times.  I’ve disconnected the power cord for several minutes and reconnected it multiple times.  I’ve followed the Factory Reset procedure multiple times.  I’ve replaced the ink cartridges.  I’ve verified that there are no paper jams or debris inside the printer.  None of these actions have corrected the problem.  Is there a way to have the printer tell me specifically what the problem is?

[A_Gayathri]

Hi @bernarddo ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already done a thorough job troubleshooting the issue with your HP Officejet Pro 8600. The "Printer Failure" message is typically related to a hardware or ink system problem, but without more specific diagnostics, it can be difficult to pinpoint the exact cause. Here are a few steps you can try to gather more information about the issue:

1. Run the Printer's Diagnostic Tools:

• The HP Officejet Pro 8600 has a built-in diagnostics tool that might help. You can access it through the printer's control panel.
  • Go to Setup (the gear icon) > Tools > Printer Maintenance.
  • Select Print Quality Diagnostic Page or Print Self-Test Page.
  • These reports may reveal issues with ink cartridges, printhead, or other internal components.

2. Check the Printer's Event Logs:

• Some HP printers can store event logs that provide a more detailed description of the error. While the 8600 doesn't have a dedicated "error log" accessible through the printer's interface, you might find more detailed info via the HP Printer Software on your computer:
  • Open the HP Printer Assistant or HP Smart app (whichever you use for managing the printer).
  • Look for a "Troubleshooting" or "Printer Status" option, which may provide more details on the error.

3. Reset the Ink System:

• Since the error mentions the ink system, there might be an issue there even though you've replaced the cartridges. To reset the ink system:
  1. Turn off the printer.
  2. Unplug the printer from the power outlet.
  3. Wait for 30 seconds to 1 minute, then plug the printer back in.
  4. Turn the printer back on.
  5. Try printing again to see if the issue persists.

4. Perform a Hard Reset:

• If a simple factory reset hasn't worked, a more thorough hard reset might help:
  1. Turn off the printer and unplug it from the power source.
  2. Wait 60 seconds, then press and hold the # and 6 keys on the printer's control panel.
  3. While holding those keys, plug the printer back in.
  4. Release the keys when the printer starts up and goes through its initialization process.

Refer to this document: HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bernarddo]

Unfortunately, none of your proposed fixes worked.  Thanks anyway.

[A_Gayathri]

Hi @bernarddo ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!