HP Officejet Pro 8600 only prints top part of pages

[MikeGatehouse]

The printer prints only the top few inches of each page. It's not a paper, mechanical or cartridge problem as it will correctly print full-page reports from the printers own setup menu. I downloaded latest HP software, removed printer, re-added, but nothing cures the problem.  It happens when printing from all apps, not just one.

[TheHelper0007 · Accepted solution]

Hi @MikeGatehouse,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it must be to have your HP OfficeJet Pro 8600 print only the top part of the page, especially after trying multiple troubleshooting steps. Since the printer can print full-page reports from its own setup menu, we can rule out hardware issues. This points to a communication or driver-related issue. Let's go through some troubleshooting steps to fix this.

Check Print Settings:

• Open Control Panel > Devices and Printers (or Printers & Scanners in Windows Settings).
• Right-click your printer and select Printing Preferences.
• Ensure the paper size and layout settings are correct.
• Click Advanced and check if "Print Directly to Printer" is enabled. If not, enable it.

Run HP Print and Scan Doctor (Windows):

• Download and run HP Print and Scan Doctor from HP’s support website.
• Follow the on-screen instructions to diagnose and fix print issues.

Update or Reinstall the Printer Driver:

• Remove the printer completely:
  • Go to Control Panel > Devices and Printers
  • Right-click the printer and select Remove Device
• Reinstall the latest driver:
  • Download the latest driver from HP’s official website and install it.
• For Mac:
  • Remove the printer from System Preferences > Printers & Scanners, then re-add it.

Try a Different Connection Method:

• If using Wi-Fi, try a USB cable or Ethernet connection to see if it prints normally.
• Restart both the printer and router to reset network connections.

Print a PDF as an Image:

• If printing PDFs, try printing as an image:
  • Open the PDF in Adobe Reader.
  • Click Print > Advanced > Print as Image, then print.

Check for Windows or MacOS Updates:

• Sometimes, OS updates fix printing issues.

Since this issue occurs across all apps but not from the printer’s internal reports, it is likely a driver or communication issue rather than a hardware problem. Try these steps and let me know if you need further assistance!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support